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How viobet88 Handles Your Personal Data

Your personal data — including account registration details, transaction records via DANA, OVO, GoPay and QRIS, and device information — is collected and used only to operate your…

Data collected only for account operationDANA, OVO, GoPay & QRIS transaction records securedYour right to access or delete dataContact our privacy team 24/7Applies to all Indonesia accounts

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What Data We Collect and Why

viobet88 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with viobet88, we collect your name, email address, date of birth, and the payment method you link — whether that is DANA, OVO, GoPay or QRIS. We also log device identifiers and session timestamps to detect unauthorised access. Transaction data connected

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to deposits and withdrawals is retained for a minimum of five years to meet financial record-keeping obligations. We do not sell your data to third parties. All data processing depends on local law, and we apply Indonesian data-protection principles as our baseline. If you are in
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Semarang or any other Indonesian city, the same retention and access rules apply uniformly to your account. You may request a copy of all data we hold about you by writing to our privacy contact address at any time.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT CHANNELS

Reach Our Privacy Team Directly

Our privacy support team is available around the clock to handle data requests, correction notices and deletion enquiries. You can reach us through live chat, email or our dedicated privacy form — all three channels are staffed 24 hours a day, seven days a week, with a target first response within two hours for written requests and immediate acknowledgement via live chat.

Team online

Live Chat

Connect to our privacy team instantly through the live chat icon on any page. Available 24/7; our agents can log a formal data request on your behalf and confirm receipt immediately.

Email

Send your data access, correction or deletion request to our privacy email address. We acknowledge all emails within two hours and resolve standard requests within seven working days.

Privacy Request Form

Use the structured privacy form inside your account dashboard under Settings → Privacy. The form pre-fills your account ID so our team can locate your data record without back-and-forth verification delays.

DATA HANDLING PRACTICES

Six Ways We Protect Your Account Data

Every technical and procedural control listed below is active on your account from the moment you create it.

Encryption at Rest and in Transit

All personal data and payment records — including your DANA and OVO transaction history — are encrypted using AES-256 at rest. Data moving between your device and our servers travels over TLS 1.3 so it cannot be intercepted in transit.

Cookie Policy Transparency

We use strictly necessary cookies to keep your session active and analytical cookies to improve page load times on mobile. You can review and withdraw cookie consent at any time from the cookie settings panel in your account preferences.

Account Security Verification

Before we action any data request — access, correction or deletion — we verify identity through two-factor authentication linked to your registered mobile number. This step prevents unauthorised third parties from accessing or removing your data.

Data Retention Schedule

Active account data is held for the lifetime of your account plus three years after closure. Payment transaction logs, including QRIS and GoPay records, are kept for five years in line with financial record-keeping obligations that depend on local law.

Third-Party Data Sharing Limits

We share your data only with payment processors required to complete your DANA, OVO, GoPay or QRIS transactions, and with fraud-detection partners under strict data-processing agreements. We do not share your data with advertisers.

Your Right to Request Changes

You can request a full copy of your stored data, ask us to correct inaccurate details, or request deletion of your account and associated records at any time. Requests submitted through the privacy form are tracked with a reference number you can follow up.

Privacy Policy: Your Questions

The questions below reflect what our Indonesian account holders ask most often about how their data is handled. If your question is not covered here, our privacy team is reachable 24/7 via live chat or email and will provide a written answer within two hours.

We collect your name, email address, date of birth, mobile number and the payment method you register — DANA, OVO, GoPay or QRIS. We also log device type, IP address and session timestamps to protect your account from unauthorised access.

All payment transaction records — including DANA deposits, OVO withdrawals and QRIS transfers — are encrypted with AES-256 and stored on access-controlled servers. Financial records are retained for five years in line with obligations that depend on local law.

Yes. Submit a data access request through Settings → Privacy in your account dashboard, or email our privacy team directly. We confirm receipt within two hours and deliver the full data package within seven working days.

Use the privacy form in your account dashboard or contact us via live chat. We verify your identity through two-factor authentication first, then process the deletion request within seven working days, subject to retention obligations that depend on local law.

No. We only share data with payment processors needed to complete your DANA, OVO, GoPay or QRIS transactions, and with fraud-detection partners bound by strict data-processing agreements. Your data is never sold or shared with advertisers.

We use strictly necessary session cookies and optional analytical cookies to improve mobile page performance. You can review, adjust or withdraw consent for non-essential cookies at any time from the cookie settings panel inside your account preferences.

Contact our privacy team immediately via live chat (available 24/7), email, or the privacy form in your account dashboard. All complaints receive a formal written acknowledgement within two hours and a resolution response within five working days.

How viobet88 Handles Your Personal Data

Reach Our Privacy Team Directly

Live Chat

Email

Privacy Request Form

Six Ways We Protect Your Account Data

Encryption at Rest and in Transit

Cookie Policy Transparency

Account Security Verification

Data Retention Schedule

Third-Party Data Sharing Limits

Your Right to Request Changes

Privacy Policy: Your Questions

01 What personal data does viobet88 collect when I open an account?

02 How are my DANA and OVO transaction records stored?

03 Can I request a copy of all the data viobet88 holds about me?

04 How do I request that my personal data be deleted?

05 Does viobet88 share my data with advertisers or third-party marketers?

06 What cookies does viobet88 use and how can I manage them?

07 Who should I contact if I believe my privacy rights have been violated?

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